Terms of Service

01Who these terms bind

These terms of service apply to your use of connectum-europe.com and, together with any written engagement agreement, to the services delivered by Connectum Europe Ltd (“Connectum Europe”, “we”, “us”). We are a company incorporated in England and Wales on 29 July 2026 under company number 17369558, with our registered office at 30 First Avenue, London, England, W10 4NL.

Continuing to use this website, or instructing us to act for you, means you accept these terms. If any part of them is unclear, write to [email protected] before you proceed and we will explain it.

02Our services — and the limits of what we are

Connectum Europe is an operational business-services company. We provide receivables management and payment intermediary administration, partner and network coordination, workflow and process support, and document and records administration.

We are not a bank, a payment institution, an electronic money institution, or a firm authorised or regulated by the Financial Conduct Authority, and nothing on this website should be read as an offer of any regulated financial service. We do not hold client money on deposit, extend credit, or perform any regulated activity. Our part in payment administration is purely operational: preparing, tracking, and reconciling collections that are executed by properly authorised banks and payment partners.

For the avoidance of doubt, Connectum Europe Ltd is not affiliated with, connected to, or endorsed by any similarly-named bank, payment institution, or other regulated financial institution in any jurisdiction.

03How engagements work

Every engagement starts with a written agreement that records the scope, the deliverables, the fees, and the timeline before any work begins. We quote fees in advance and never bill for work that was not agreed. Unless the engagement agreement says otherwise, our invoices are due within 14 days of issue.

Either side may bring an engagement to an end by written notice on the terms recorded in the agreement. When an engagement ends, fees are payable for work performed up to that point, and we hand your records back in an orderly, usable form.

04SEPA direct debit collections

Where we administer payments collected by SEPA direct debit, those collections appear on bank statements under the descriptor CONNECTUM EUROPE, and each one is made under a valid mandate. If a charge under this descriptor appears on your statement and you do not recognise it, email our customer service at [email protected] with your name and client number, or use the account lookup on this website — we will identify the transaction and clarify or amend it as appropriate.

Nothing in these terms restricts the statutory rights you hold in relation to direct debits, including your rights under your bank’s SEPA direct debit scheme rules. Our Payment Conditions page describes the identification, amendment, and refund process in full.

05What we ask of you

• Give us accurate and complete information, and tell us promptly when it changes
• Answer reasonable requests for documents or clarification without undue delay
• Use this website only for lawful purposes and never attempt to disrupt or misuse it
• Keep any client identifiers or credentials we issue to you strictly confidential

06Intellectual property

Everything on this website — the text, design, graphics, and branding — belongs to Connectum Europe Ltd or its licensors. You may view and print pages for your own reference; any wider reproduction needs our written consent. Work product we create for you under an engagement becomes yours once it is paid for, with the exception of our pre-existing methods, tooling, and templates, which stay ours.

07Limits on our liability

We carry out our services with reasonable skill and care. Our total liability arising out of an engagement is capped at the fees you paid for that engagement in the twelve months preceding the event that gave rise to the claim, save where the law does not permit such a cap.

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. We are not responsible for indirect or consequential losses, nor for delay caused by circumstances outside our reasonable control.

08Information on this website

The material published on this website is general information, not professional advice. We keep it up to date, but we give no warranty that it is complete or free of error, and you should speak with us before acting on it. Links to third-party websites are offered for convenience only; their content is not under our control and not our responsibility.

09Revisions to these terms

We may revise these terms from time to time. The version published on this page is the version in force from its publication date. If a material change affects an active engagement, we will tell you about it directly.

10Governing law and jurisdiction

These terms, and any dispute or claim arising out of them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. That said, we would always rather resolve a concern directly — write to us first at [email protected].